Confidentiality
Client communications, including session content, email, texts, voice messages, video, are confidential, except when compelled by law or in the case of a life-threatening situation.
Content that may be shared publicly:
- Photos of magick or spells, provided no personal information is visible (for example, a printout of spellwork on a client chart that shows name and/or birth data would not be shared; a photo of a spell jar with ingredients may be)
- Common or aggregate client stories: “Often, my clients find that they…” etc.
- Feedback collected for the purposes of a testimonial, or other content shared with client permission
Free Will
Clients always have free will, and may choose to follow or disregard any advice given during a reading or session. Clients are responsible for their own actions. You are the author of your life, and you alone.
Also, the future is not fixed. My readings will never predict any certainty of future outcomes, and should not be considered a guarantee of future events.
Equity, Equality, and Respect for All
No matter your sexual orientation, gender identity, racial identity, ethnicity, cultural identity, religion, physical ability, socioeconomic status, social class, or age, I will respect you and hold space for you. All are welcome here who respect others.
On that note, racism, homophobia, classism, ageism, and any other form of hate speech or discrimination is not tolerated in my spheres. Should it occur within a group in which I maintain ownership, such behavior will be discussed, and, if not corrected, that person or persons will be removed.
I also pledge to continue to work on my own behavior and awareness. If at any time I say or do something inappropriate, I welcome and encourage that feedback, and will listen.
Authenticity
I will always be honest about what I see in a reading. I will be clear about what I can and cannot interpret.
I recognize this work can be difficult – I ask my clients to bring as much of their authentic selves to the table as possible, and I will do the same.
Respect & Boundaries
I respect my clients’ energy, time, space, and effort in this work. I respect client boundaries. I will never push to explore a topic that a client does not wish to explore.
I expect respect in return from my clients. My clients respect my work, as well as my boundaries around time and preferred communication methods.
No Judgement
This is a space of expansion, awareness, and growth. By the very nature of this work, clients sometimes feel they have failed, or made a mistake. This is a judgement-free zone. I am here to support you, and recognize the very deep human-ness of this work.
Reading Topics
A wide variety of topics come up for Tarot readings, spellwork, energy work, and advising sessions. As such, certain topics I am happy to work with:
- Career direction
- Business development
- Life purpose
- Personal improvement/expansion
- Channeling from guides
- Energy clearing of self, children, home
- Some family relationships or friendships, on a case-by-case basis
I will kindly refuse to work with:
- Spells, magick, or energy work that binds you to a specific outcome (these rarely result in the desired outcome, and often the Universe has something better available than what we can concoct on our own)
- Questions regarding your death or the death of another
- Any work on another person other than the client, without direct consent from that person (exception for children in the care of the client)
- Some relationship issues may be declined on a case-by-case basis. Most romantic relationship inquiries are declined (this simply isn’t a strong area of my spiritual skills)
Professional Standards
The work performed at Sonja the Grey should never be considered a replacement for medical, legal, or financial advice. Always consult your mental health professional, physician, lawyer, or financial advisor when such services are required.
Tarot readings and spellwork are for entertainment purposes only.
Refusal of Service
I reserve the right to refuse service to anyone at any time. Sometimes, a client is not a good fit for my services, and may be better served by another reader or coach. In such a case in which payment has already been made but service is declined, payments for services not rendered will be refunded promptly.
Refunds
For reading or tarot services not yet rendered, if I exercise my right to refuse service, I will provide 100% refund for services not yet rendered.
If a client has paid for a service and cancels, refunds will be considered on a case-by-case basis, and will largely depend on how much time I have already spent working on the service that is not yet complete.
For 1:1 live sessions, cancellations require 24 hour notice. First cancellation will be rescheduled or refunded; future cancellations will not be refunded.
Pre-paid coaching packages are not refundable. No refunds are given for completed services.